Privacy, Rights & Resposibilities

  1. Our website contains a Privacy Statement that clearly outlines the conditions regarding any collection of personal information from the public captured via their visit to the website.

  2. Participants have the right to:

    • access supports that promote, uphold and respect their legal and human rights

    • exercise informed choice and control

    • freedom of expression, self-determination and decision-making

    • access supports that respect culture, diversity, values and beliefs

    • access a service that respects their dignity and right to privacy

    • support access to make informed choices to maximise their independence

    • access supports free from violence, abuse, neglect, exploitation or discrimination

    • receive supports that are overseen by strong operational management

    • access services which are safeguarded by caring carers who work within a well-managed risk and incident management system

    • receive services from workers who are competent, qualified and have expertise in providing person-centred supports

    • consent to the sharing of information between providers during transition periods

    • select to opt-out of providing information, as required by NDIS

  3. Participants Responsibilities

Participants using our support services have responsibilities to Aberstone & Compassion. We ask that they:

  • respect the rights of our staff to ensure a workplace that is safe, healthy and free from harassment

  • abide by the terms of their agreement with us

  • understand that their needs may change and, correspondingly, services provided may need to change to meet their needs

  • accept responsibility for their actions and choices, even though some decisions may involve risk

  • inform us if they have any problems with our staff or the services received

  • share appropriate information to develop, deliver and review their support plan

  • care for their health and wellbeing (as much as they can)

  • provide information that will help us better meet their needs

  • provide us with a minimum of 24-hours' notice if they will not be home for their service

  • understand that our staff are only authorised to perform the agreed number of hours and tasks outlined in their service agreement

  • contribute and participate in the safety assessments of their home

  • control pets during service provision

  • provide a smoke-free working environment

  • pay the agreed amount for the services provided

  • inform us in writing (where able) and provide appropriate notice before terminating our service

  • advise our staff when asked if they wish to opt-out of a service.

To enable us to do this, we request that all participants:

  • provide complete and accurate information about themselves and their situation

  • explain any changes in their health

  • inform their staff if they cannot keep an appointment or commitment

  • complete consent forms so that we can work with an advocate (if applicable)

  • act respectfully and safely towards other people using the service and towards our front-line worker

  • provide feedback about the service and advise how services could be improved

  • report back to us if you are unhappy with our services or if there is any matter of concern.